plusph44 Privacy Policy

1.1 This Privacy Policy describes the practices of plusph44 (referred to herein as "plusph44," "we," "us," or "our") in connection with the collection, use, disclosure, and management of personal information pertaining to individuals who access or use the plusph44 online gaming platform, accessible at plusph44.app (the "Platform").

1.2 By registering an account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any aspect of this Policy, you must discontinue use of the plusph44 platform and close your account.

1.3 This Privacy Policy must be read together with the plusph44 Terms and Conditions, which govern your use of the Platform generally. In the event of any inconsistency between this Privacy Policy and the Terms and Conditions specifically relating to data privacy, this Privacy Policy shall prevail.

1.4 plusph44 processes personal data of Filipino players in the Philippines, including players located in Metro Manila, Cebu, Davao, and all other regions of the Philippine archipelago. Our data handling practices are designed with Philippine law as the primary governing framework.

2.1 For the purposes of the Data Privacy Act of 2012 and its Implementing Rules, plusph44 acts as the personal information controller in respect of the personal data it collects from players and visitors through the plusph44 platform.

2.2 As personal information controller, plusph44 determines the purposes and means of processing personal data collected through the Platform and bears primary responsibility for compliance with applicable data protection obligations.

2.3 Where plusph44 engages third-party service providers who process personal data on our behalf — such as payment processors, technology vendors, and fraud prevention providers — such parties act as personal information processors under the Data Privacy Act of 2012 and are contractually bound to process personal data only in accordance with plusph44's instructions and this Privacy Policy.

2.4 To contact the plusph44 Data Privacy Officer regarding any data privacy inquiry or rights request, please use the contact details set out in Section 14 of this Policy.

plusph44 collects the following categories of personal data from players and users of the Platform, to the extent necessary for the purposes described in Section 5 of this Policy:

plusph44 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act, including racial or ethnic origin, political opinions, religious beliefs, health data, or criminal records) unless specifically required to do so by Philippine law or regulatory obligation — for example, in the context of AML compliance investigations.

4.1 Data You Provide Directly

plusph44 collects personal data that you actively provide when you: register a new plusph44 account and complete the account registration form; submit identity documents for KYC verification; make a deposit or withdrawal transaction on the Platform; contact plusph44 customer support via live chat or email; respond to a survey or promotional communication; or elect to use responsible gaming tools such as deposit limits or self-exclusion.

4.2 Data Collected Automatically

When you access and use the plusph44 Platform, we automatically collect certain technical and behavioural data through cookies, log files, and similar tracking technologies. This includes your IP address, device information, browser details, and interaction patterns on the Platform. See Section 7 for detailed information on our use of cookies and tracking technologies.

4.3 Data Received from Third Parties

plusph44 may receive personal data from third-party sources in the following circumstances:

• From payment service providers (GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven CLiQQ) to verify the successful processing of deposit and withdrawal transactions;
• From identity verification and KYC service providers engaged by plusph44 to assist in verifying your identity documents;
• From fraud prevention and risk scoring service providers to assist in detecting unauthorized account access, bonus abuse, or money laundering;
• From responsible gaming databases that maintain self-exclusion lists, to prevent excluded individuals from opening or accessing accounts on plusph44.

plusph44 processes your personal data for the following purposes, each supported by a lawful basis as required under the Data Privacy Act of 2012:

5.1 Contract Performance

The processing of Identity, Contact, Account, Financial, and Gaming Activity data is necessary for plusph44 to perform its obligations under the Terms and Conditions you agree to upon registration. This includes creating and maintaining your account, processing deposits and withdrawals, operating gaming services, and calculating and crediting winnings to your wallet.

5.2 Legal and Regulatory Compliance

plusph44 processes personal data, including Identity, Financial, and Gaming Activity data, to comply with obligations imposed by Philippine law and PAGCOR regulations, including anti-money laundering (AML) obligations under Republic Act No. 9160 (Anti-Money Laundering Act), as amended, age verification requirements, responsible gaming obligations, and tax reporting requirements.

5.3 Legitimate Interests

plusph44 may process Technical, Behavioural, and Communications data on the basis of our legitimate interests in: maintaining the security and integrity of the Platform; preventing and detecting fraud, bonus abuse, and prohibited conduct; improving Platform functionality and user experience; and conducting anonymised analytics to understand how Filipino players use the plusph44 platform.

5.4 Consent

Where plusph44 sends you optional marketing communications — such as email newsletters, promotional offers, or bonus announcements — we do so only with your specific, informed, and freely given consent obtained during or after the registration process. You may withdraw your marketing consent at any time by contacting plusph44 support, without affecting the lawfulness of any processing conducted prior to withdrawal.

6.1 plusph44 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes.

6.2 plusph44 may disclose your personal data to the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven CLiQQ, for the processing of deposit and withdrawal transactions on the Platform;
• Identity Verification Providers: Third-party KYC and identity verification services engaged by plusph44 to verify the identity and age of players in compliance with PAGCOR requirements;
• Technology and Platform Providers: Game studios, platform technology vendors, and cloud infrastructure providers who support the technical operation of the plusph44 platform;
• Fraud and Risk Management Providers: Third-party providers who assist plusph44 in detecting, investigating, and preventing fraudulent activity, bonus abuse, and money laundering;
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other applicable Philippine government authorities, where disclosure is required by law, regulation, or court order;
• Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

6.3 All third-party processors engaged by plusph44 are contractually required to implement appropriate data protection measures and to process personal data only for the purposes specified by plusph44 and in compliance with applicable Philippine data protection law.

7.1 plusph44 uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform to support the following functions:

Strictly Necessary Cookies

These cookies are essential for the plusph44 platform to function. They maintain your authenticated login session after the plusph44 Login process, remember your security preferences, and enable basic platform navigation. These cookies cannot be disabled without preventing the Platform from operating correctly.

Functional Cookies

These cookies remember your preferences on the plusph44 Platform — such as your preferred language, game lobby display settings, and responsible gaming tool configurations. They are not essential but enhance your experience on the Platform.

Analytical / Performance Cookies

These cookies allow plusph44 to collect anonymised data about how players use the Platform — which games are most popular, which pages experience high exit rates, and how long sessions typically last. This data is aggregated and cannot be used to identify individual players. It helps us improve the plusph44 Platform for Filipino players over time.

7.2 Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. Please be aware that disabling strictly necessary cookies will impair your ability to use the plusph44 Platform, including the ability to remain logged in to your account.

8.1 plusph44 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the plusph44 servers;
• Encryption of passwords and sensitive financial data at rest using industry-standard cryptographic protocols;
• Access controls restricting internal access to personal data to authorized personnel only, on a need-to-know basis;
• Regular security audits and vulnerability assessments of the plusph44 Platform;
• Two-factor authentication (2FA) options for player accounts via SMS OTP to registered Philippine mobile numbers;
• Device recognition and anomalous login detection to flag and challenge unauthorized access attempts.

8.2 While plusph44 takes data security seriously and implements reasonable safeguards, no online platform can guarantee absolute security against all possible threats. Players can assist in protecting their accounts by maintaining strong, unique passwords, enabling 2FA, and logging out of their plusph44 account on shared devices.

8.3 In the event of a personal data breach that is likely to adversely affect the rights and freedoms of Philippine data subjects, plusph44 will notify the National Privacy Commission (NPC) and affected players as required under the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9.1 plusph44 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention guidelines apply:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required for AML compliance under Republic Act No. 9160;
• Financial Transaction Records: Retained for a minimum of five (5) years following each transaction, in compliance with AMLC requirements and Philippine tax regulations;
• Gaming Activity Data: Retained for three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes;
• Communications Data: Support correspondence and live chat transcripts retained for two (2) years from the date of each interaction;
• Responsible Gaming Data: Self-exclusion and restriction records retained for the duration of the exclusion period plus five (5) years, to prevent circumvention of self-exclusion by re-registration;
• Technical and Behavioural Data: Retained in anonymised or aggregated form indefinitely for platform analytics; identifiable records deleted within twelve (12) months of collection.

9.2 Upon expiry of the applicable retention period, plusph44 will securely delete or irreversibly anonymise personal data in accordance with industry-standard data destruction procedures.

10.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights in relation to your personal data held by plusph44:

10.1 Right to be Informed

You have the right to be informed about the manner in which your personal data is collected, used, and processed by plusph44. This Privacy Policy serves as the primary mechanism through which plusph44 fulfils this obligation.

10.2 Right of Access

You have the right to request access to the personal data that plusph44 holds about you, including information about the categories of data held, the purposes for which it is processed, and the third parties with whom it may have been shared. You may exercise this right by contacting the plusph44 Data Privacy Officer at the contact details in Section 14.

10.3 Right to Rectification

You have the right to request that plusph44 correct any inaccurate or incomplete personal data held about you. Some account information (such as your registered email address and mobile number) can be updated directly through your plusph44 Account Settings; other corrections may require identity verification before being applied.

10.4 Right to Erasure and Blocking

You have the right to request deletion or blocking of your personal data where the data is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where processing is unlawful. This right is subject to plusph44's legal obligations to retain certain data under Philippine AML and regulatory requirements, which may override erasure requests in specific circumstances.

10.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing justification. You also have the right to object to processing based on legitimate interests where you believe your fundamental rights override those interests.

10.6 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

10.7 Right to Lodge a Complaint

If you believe that plusph44 has processed your personal data in breach of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. plusph44 encourages you to first raise your concern directly with us so that we have an opportunity to address it before escalation to the NPC.

To exercise any of the above rights, please contact the plusph44 Data Privacy Officer using the details set out in Section 14. We will respond to all verified rights requests within the timeframes prescribed by the Data Privacy Act and its Implementing Rules.

11.1 If plusph44 discovers or is notified that personal data has been collected from an individual who has misrepresented their age and is under 21 years old, we will promptly close that individual's account, delete all personal data associated with the account to the extent permitted by applicable law, and ensure no financial transactions are processed in connection with the underage account.

11.2 Parents or guardians who believe that their child or ward under the age of 21 may have registered an account on plusph44 are requested to contact our support team immediately so that we can take appropriate action.

12.1 As an online gaming platform, plusph44 operates technology infrastructure and engages service providers that may be located outside the Philippines. In the course of providing services to Filipino players, personal data may be transferred to servers or service providers in other jurisdictions.

12.2 Where personal data is transferred outside the Philippines, plusph44 ensures that appropriate safeguards are in place to protect such data, including contractual data transfer agreements that impose data protection obligations on overseas recipients consistent with the standards required under the Data Privacy Act of 2012.

12.3 By using the plusph44 Platform, you acknowledge that your personal data may be processed in jurisdictions other than the Philippines. plusph44 will at all times ensure that the level of protection afforded to your data is not materially less than that provided under Philippine law.

13.1 plusph44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or technological developments affecting the Platform.

13.2 When material changes are made to this Privacy Policy, plusph44 will notify registered players via the email address on their account or through a prominent notice on the Platform prior to the effective date of the changes. For non-material changes — such as clarifications that do not alter our substantive data processing practices — we may update this Policy without providing advance notice.

13.3 The date of the most recent revision of this Privacy Policy is always displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the plusph44 Platform following any amendments constitutes your acceptance of the revised Policy.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or plusph44's handling of your personal data, please contact our designated Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly on the plusph44.app Platform — the fastest method for urgent privacy concerns
• Email: [email protected] — please include "Data Privacy Request" in the subject line to ensure prompt routing to the Data Privacy Officer

14.2 To process a rights request under Section 10, we may require you to verify your identity before we act on the request. This verification process is necessary to protect your data from unauthorized access by third parties claiming to act on your behalf.

14.3 This Privacy Policy was last reviewed and updated in January 2026. The English-language version of this Privacy Policy is the authoritative version and shall prevail in any case of inconsistency with any translation. This Policy supersedes all previous Privacy Policy documents published by plusph44.